How do I return an item?
We want you to be completely satisfied with our products. If there's any problem, we'll work with you to resolve it. In the event that a return or exchange is necessary, please follow the procedures outlined below.
DAMAGED/DEFECTIVE ITEMS: Please inspect all shipping containers on arrival. The customer is not responsible for return shipping charges if there was damage to the item due to shipping. If there is obvious damage to the shipping container on arrival, immediately contact the shipper and Way To Weave Customer Service at 866-814-4DOG (866-814-4364). Please have your order number available when you call Customer Service.
If you receive a damaged or defective item due to manufacturing, contact our Customer Service within 30 days of delivery at 866-814-4DOG (866-814-4364) 9am-6pm EST or email us at firstname.lastname@example.org. Please provide your order number and item number from your original confirmation e-mail, your e-mail address and phone number. We will make every reasonable effort to replace the item as quickly as possible.
A RETURN AUTHORIZATION (RA) is required for all returns/exchanges. Please contact our Customer Service at 866-814-4DOG (866-814-4364) 9am-6pm EST or email email@example.com. Please provide your name, email address, phone number and order number. A return label will be sent via email or regular mail. The customer must use this return label when shipping the item(s) to be returned/exchanged.
PLEASE NOTE! Only NEW, UNUSED items are allowed to be returned or exchanged. No credit or refunds will be issued for items returned used. The customer must pay all return shipping costs unless Way To Weave or the shipping company is responsible for damaged products.
Return/Exchange items via Cash On Delivery (COD) will be refused and returned to the shipper.
CREDITS / REFUNDS
A refund in the same form of payment originally used for purchase will be issued within 7 business days upon receipt of your return/exchange. For example, credit cards will be refunded electronically.